We always encourage you to get in touch if you have any queries or concerns and there are several ways of communicating with the school. In most instances your first point of contact will be your child’s Tutor. However, at times you may feel it more appropriate to contact other members of the teaching or support team. Please follow the guide below and refer to the staffing information on the 'Our Team' page under the 'Information' section.
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If you would like to discuss: Attendance |
Contact the form tutor in the first instance and should you still have a query or wish to escalate your issue please then contact the relevant Head of Year or another member of the relevant pastoral team. |
| Should you have a query or concerns in a specific subject area | Contact your child's relevant Subject Teacher or Subject Lead. |
Should you feel that your concern is serious and only a senior member of staff can deal with the issue |
Contact one of the Assistant Head Teachers on the relevant site and then the relevant Deputy Head Teacher. If you feel your concern is still not resolved, you can then contact Mr. Coole, Head Teacher. |
Should you have an emergency that requires you to come into school immediately |
Please go straight to the main reception on the relevant site. |
If your child is unable to attend school |
Contact the School Office: Upper School on 648800, Lower School on 648900 or via email (SNHSstudentabsences@sch.im) as soon as you know your son/daughter will not be able to attend school. All absences from school need to be followed up with a letter from the parent/guardian. |
If you have a problem logging into Parentpay or queries regarding payment for trips |
Contact the School Office: Upper School on 648800, Lower School on 648900 or via email (SNHSenquiries@sch.im) |
If you have a general query |
Contact the School Office: Upper School on 648800, Lower School on 648900 or via email (SNHSenquiries@sch.im) |
| For all communications regarding safeguarding issues contact |
Designated Safeguarding Lead – Miss J. White, Deputy Head Teacher (based at Lower School) Or in her absence, any of the other Senior Leaders at the school |
Mr. Coole and other Senior Leaders will always be available to talk with you at Parents' Evenings | |
If you need to contact or get an urgent message to your child whilst they are at school please do this by contacting the school office who will pass it on to them. As our Mobile Device policy states that students devices should be 'off and put away all day' it is unlikely your child will receive a direct message until the end of the day.